HOW IT WORKS
>> Your Account
>> Digital
>> Mail Order
DELIVERY CHARGES AND TIMES
>> Free Delivery
>> Postage and Packaging Charges
>> Delivery times
>> Payment & Charges
>> Import Tax
To shop on our online store you must set up an account. This will give you a secure account area within the site which will allow you to see the status of your order and also download your MP3s
To buy just click "Buy" by the track or bundle of your choice and it will be included in your order, and available for you to download in your account at the end of the checkout process.
To download any digital tracks you have purchased simply log in and click on the "my downloads" link in your account. Tracks will be available for 24 hours after the purchase date.
If you have any problems with your download, please contact us at mp3support@defected.com
There is no minimum order, so you are free to order a single item
Our physical fulfilment is handled by Recordstore.co.uk
All the orders that we receive are processed and dispatched within 24 hours
You have two delivery options: First Class Royal Mail Post or Courier. These will be presented at checkout stage. Click here for prices and delivery times for these options
Our format track listings contain audio clips for each mix to help you chose what you want. To order an item, simply click on the "add to cart" link next to the product and it will appear in your shopping cart. Your cart is positioned on the left under the menu. Once you have finished, you can review the contents of your cart and get a quote for the full cost of the order by clicking "view cart"
To guarantee a quick dispatch, we only allow you to buy items we have in stock. Where you see the 'Notify Me' button, this means the line is out of stock. To be emailed when the item is back in stock, simply click the button and submit your email address.
Defected records are pleased to offer free delivery on all orders containing £100 worth of physical items. This offer does not include orders containing digital or pre-ordered items.
Click here to visit the store
1. First Class Royal Mail (Standard Delivery)
UK: £1.75 for the first unit / £1.00 per extra unit
Europe: £2.80 for the first unit / £1.20 per extra unit
USA / Canada: £3.55 for the first unit / £1.75 per extra unit
Rest of World: £3.65 for the first unit / £1.85 per extra unit
We use postage units to calculate the postage and packing costs of each item. Because the mail system is based on weight, some items will be worth more than one unit. Outline as follows:
1 Unit = CD single, CD album, 12" Single, T-shirt, Lanyard, Slipmats
2 Units = Double LP
3 Units = CD Case 80, Sweatshirts
4 Units = CD Case 240
10 Units = CD Bag
15 Units = Record Trolley Bag
For example, if you order 1 x CD Case 240 your P&P will be £5.75 - £1.75 for the first unit and £1.00 each for the subsequent 3 units
The postage charge will be calculated on the order confirmation page
If you live outside the EU, you are responsible for paying all customs or import duty charges.
2. Courier
For large or high value orders and heavy merchandise such as our Record Trolley Bags we strongly recommend you use the courier service. This is based on a flat fee, so is not depenedent on the weight of your order. Breakdown as follows:
UK: £15.00 flat rate
Europe: £20.00 for the first unit then £1.50 for each additional unit
USA: £18.00 for the first unit then £2.00 for each additional unit
Rest of World: £29.00 for the first unit then £4.00 for each additional unit
You are responsible for paying all customs or import duty charges.
1. First Class Royal Mail
PLEASE NOTE THAT ALL TIME FRAMES ARE FROM THE DATE OF SHIPPING, NOT FROM THE DATE THAT YOUR ORDER WAS PLACED. WE AIM TO DISPATCH ORDERS WITHIN 24 HOURS OF THE ORDER BEING PLACED
From dispatch date, here is a rough guide to how long it should take:
UK: Approximately 1-4 working days
Europe: Approximately 4-7 working days
USA / Canada: Approximately 7-14 working days
Rest of World: Approximately 7-20 working days (depending on location)
PLEASE NOTE THAT THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.
Depending on factors beyond our control (for example local delivery problems, and customs inspections/delays) this can take longer. Your parcel is insured against loss, theft or damage, so if you have not received your parcel within 28 days of your order confirmation email (10 days for UK customers), then you should contact us through our customer services form and we will refund or replace the order as required.
All UK items are sent by standard First Class mail. All overseas orders are sent by standard first class airmail. Unfortunately there is no tracking information available on airmail items. If speed of delivery or tracking are important to you, it may be worth selecting the 'Courier' option on the 'Review Your Order Details' page when placing your order (please see below for more about courier shipping). Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices.
Please note that efficiency differs from country to country. Sometimes delivery can be very quick, sometimes less so. International Customs can also hold up a package, sometimes for no apparent reason, and in these cases there's not a lot we can do to speed things up.
We cannot consider an order "lost" until 28 days have passed since the shipping date.
2. Courier
PLEASE NOTE THAT ALL TIME FRAMES ARE FROM THE DATE OF SHIPPING, NOT FROM THE DATE THAT YOUR ORDER WAS PLACED. WE AIM TO DISPATCH ORDERS WITHIN 24 HOURS OF THE ORDER BEING PLACED
From dispatch date, here is a rough guide to how long it should take:
UK: Usually next working day
Europe: Approximately 2-3 working days
USA / Canada: Approximately 2-4 working days
Rest of World: Approximately 2-5 working days (depending on location)
PLEASE NOTE THAT THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.
We use a company called AmWorld for our courier deliveries, but they may subcontract the delivery of your order to another company. They do not deliver on weekends, nor can they specify an exact time of delivery. Your order will have to be signed for. If there is no-one at the delivery address to sign for it, the driver should leave a card with their contact details, so that you can arrange re-delivery with them. 12 hours after your order is passed to AmWorld, we are given a consignment number which will let you track the progress of your order on their website. Please email us at defected@digitalstores.co.uk, quoting your order number in the subject line, if you would like your consignment number and the website details.
We accept the following credit cards: Visa, Visa Delta, Visa Electron, MasterCard, Maestro, Switch, Solo We do not accept American Express or Diners Club cards, cheques, money orders or bank transfers.
Your card will be charged on the web site at the point the order is placed.
As we are a UK based shop, all prices include UK sales tax (VAT) at 17.5%. We do not offer refunds on VAT for non EU customers.
If you are inside the European Union (EU) then you will never have to pay import tax and your order will go straight through customs.
Your local customs may add import duty/local sales tax to your order when delivering. Most countries outside the EU will allow small packages (i.e. less than 4 records/CDs) to be delivered without additional charges, but some countries will tax your order (usually at a rate equivalent to your local sales tax) when you receive your parcel.
If you are concerned about this, then you should contact your customs office for more information, as you (not Defected Records) will be liable for any such charges.
